Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our friendly support team.

How do I access the event?
Once you have your code, you can access the event through this page by entering your email and code. To ensure your access is ready, you can test it in advance by visiting the page and entering your credentials. If you see a countdown to the live event, everything is set, and you'll be ready to join the stream at 8 PM on the 6th!
Can I watch the show on my TV?
Yes, you can watch the show on your TV using the following methods:
  • Chromecast: Cast the stream from your mobile or desktop device to your TV.
  • Apple AirPlay: Stream the content to your TV using Apple AirPlay.
  • HDMI Connection: Connect your laptop or device directly to your TV via an HDMI cable.
What should I do if I haven't received or have lost my code?
If you haven’t received or have misplaced your code, you can use this form to resend it. Don’t forget to check your spam or junk folders, as the email might have landed there! If you still can't get access please contact us here. If you don’t have your code, it’s important to contact us well in advance of the event to ensure we can resolve the issue and provide you with access in time.
How many times can I use my code?
You can use your code on multiple devices as often as you'd like; however, only one device can access the stream or recording at a time. This code serves as your personal password to the event and is non-transferable. Sharing your code is prohibited, and we reserve the right to invalidate tickets if we detect unauthorized use by multiple individuals.
How long do I have to watch on demand?
The show will be available on-demand for at least one month after the live event, giving you plenty of time to catch up at your convenience!
Can/how do I send questions and messages to Luisa and Anna?
When the show begins, a form labeled "Send Question" will appear, allowing you to submit as many questions or messages as you'd like. Luisa and Anna will have access to a separate page where they can view all incoming questions in real time.